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My SAP CRM 5.0 Training

My SAP CRM 5.0 TRAINING

1) SOLUTION OVERVIEW (Introduction)

* Getting to know mySAP CRM
* mySAP CRM – The complete solution
* CRM architecture & Component integration
* Key capabilities of mySAP CRM
* Channels of interaction
* Careers @ mySAP CRM

BASE CUSTOMIZING (SAP CRM & SAP R/3)

* Overview of CRM Server Technology
* Business partner master
* Product master
* Organization management
* Pricing fundamentals
* Condition technique and pricing procedure determination
* Territory management
* Transactions processing
* Activity management
* Partner processing
* People centric CRM

3) MARKETING

* Introduction
* Marketing planning – elements
* Campaign management
* Segmentation of business partners
* Segment builder tool
* Personalized mail forms
* External list management

4) Sales

* Sales Order Mgmt.
* Quotations and Contracts.
* Opportunity Management
* Task & Activity Management.

5) Service. (Overview)

* Service Request, Service Ordering & Contract Mgmt.
* Complaint Management
* Case Management.
* Installed base Management knowledgement Management
* Workflow and Escalation Management
* Workforce Management

6) MIDDLEWARE

* Introduction
* BDoc and types of BDoc
* BDoc Modeler
* Error fixing

7) E-COMMERCE (INTERNET SALES)

* Introduction
* B2B and B2c scenarios
* Product catalog

Product proposals:

* Top n products
* Cross selling
* Up selling
* Down selling
* Partner product range

8) MOBILE SALES

* Introduction
* Architecture and setup
* Administration console
* Client console
* Mobile application studio
* Mobile repository server

9) CUSTOMER INTERACTION CENTER

* Interaction center overview
* Framework and components
* IC Winclient profile and configuration

Visible component configuration:

* Action box
* Remainder scripting
* Application area
* Navigation Area
* Interactive scripting
* Hidden component configuration
* IC Webclient Profile and Configuration. (Overview)

More Details about SAP CRM Training

For More Visit SAPNWTraining.com

Contact : Info@SAPNWTraining.com

9 Comments

  1. Naga says:

    SAP CRM 7.0 online training

  2. Raj Kumar says:

    Dear,

    Sub; SAP ONLINE TRAINING FOR SAP CRM 7.0 — REG

    My name is Raj kumar from Vijayawada. Now I am planed to SAP CRM 7.0 in online training. So Please tell me fully details. My cell number is +91 9640414819 and my mail id is rajkumarfreblore@gmail.com. I am waiting urs for mail.

    Regards,
    Rajkumar A.

  3. pratap says:

    Hi , Im pratap. and i am interested in CRM online training program, could you please send me the course fee, mode of payment, Duration for the training program. pratap.lingala@gmail.com and my ph number is 09632314146.

  4. hegal says:

    Please let me know more about the course and fee structure and course timings.

    Regards,

    Hegal K Charles

  5. Rohit Ajani says:

    i am interested for SAP CRM plz call me 09623243743
    or give me ur no i will call u

  6. Ivan says:

    hi,
    I am very interested in the online course SAP-CRM. To participate, you could send me more information?
    thank you very much
    Ivan

  7. Javier Manzano says:

    Please could you send me the cost of the course?
    also the duration, dates and times for the course.

    Thank you very much.
    javier.manzano.baez@gmail.com

  8. Manish Guota says:

    Training in APO and CRM……..Pl send chrages details.

    regards,

    Manish Gupta

  9. Mohammed AYUB says:

    Hi,
    This is Mohammed Ayub i have completed B.tech with ECE back ground and now i am doing job in sales of sap services in GENUS IT LLP.
    actually am looking to make my career in sap.
    and i would like to know about sap crm coz i have some knowledge in crm as am familiar with this. so plz could send me the detail structure of sap crm and what is the fee structure of sap crm and from when the course is going start plz. i will be waiting for your feed back. my number 8686632070
    thankyou

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