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SAP CRM TRAINING

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My SAP CRM 5.0 Training

My SAP CRM 5.0 TRAINING

1) SOLUTION OVERVIEW (Introduction)

* Getting to know mySAP CRM
* mySAP CRM – The complete solution
* CRM architecture & Component integration
* Key capabilities of mySAP CRM
* Channels of interaction
* Careers @ mySAP CRM

BASE CUSTOMIZING (SAP CRM & SAP R/3)

* Overview of CRM Server Technology
* Business partner master
* Product master
* Organization management
* Pricing fundamentals
* Condition technique and pricing procedure determination
* Territory management
* Transactions processing
* Activity management
* Partner processing
* People centric CRM

3) MARKETING

* Introduction
* Marketing plotting – elements
* Campaign management
* Segmentation of business partners
* Segment builder tool
* Personalized mail forms
* External list management

4) Sales

* Sales Order Mgmt.
* Quotations and Contracts.
* Opportunity Management
* Task & Activity Management.

5) Service. (Overview)

* Service Request, Service Ordering & Contract Mgmt.
* Complaint Management
* Case Management.
* Installed base Management knowledgement Management
* Workflow and Escalation Management
* Workforce Management

6) MIDDLEWARE

* Introduction
* BDoc and types of BDoc
* BDoc Modeler
* Error fixing

7) E-COMMERCE (INTERNET SALES)

* Introduction
* B2B and B2c scenarios
* Product catalog

Product proposals:

* Top n products
* Cross selling
* Up selling
* Down selling
* Partner product range

8) MOBILE SALES

* Introduction
* Architecture and setup
* Administration console
* Client console
* Mobile application studio
* Mobile repository server

9) CUSTOMER INTERACTION CENTER

* Interaction center overview
* Framework and components
* IC Winclient profile and configuration

Visible component configuration:

* Action box
* Remainder scripting
* Application area
* Navigation Area
* Interactive scripting
* Hidden component configuration
* IC Webclient Profile and Configuration. (Overview)

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